Q: What are the differences between ESSENTIAL and PRO modes?
The next table shows the comparison between BeoLiving Intelligence ESSENTIAL and BeoLiving Intelligence PRO:
|Control of Bang & Olufsen products|
|Control through BeoLiving App|
|Create Scenes through BeoLiving App|
|Voice control through Alexa|
|Remote support specialist|
|Integration with most popular Home Automation brands|
|Web interface advanced configuration|
|Control through its Web interface|
|Control through Bang & Olufsen's TVs|
|Bang & Olufsen Light & Control functions as Macro triggers|
|Lua Macro commands|
|Customization of BeoLiving App|
Q: How do I upgrade the BeoLiving Intelligence to PRO mode?
While logged in as “admin” user (How do I access the setup interface as admin?), at the top menu bar the ESSENTIAL access page contains information regarding your BLI and Licensing information. In Product information, the License type shows the current license of your BLI, with a link for upgrading to BLI PRO. This link will redirect you to Khimo.com, where you can start the upgrade process via PayPal.
Once the payment process finishes, your BLI will be automatically upgraded to PRO mode within a minute approximately.
Q: How do I get my BeoLiving Intelligence IP address?
You can find out the IP address of your BeoLiving Intelligence in several ways, some suggestions:
- Use a network scanner/IP-scanner (e.g. the free-ware Fing). The best result is obtained using a hand held device; remember to access the Wi-Fi network used by the BeoLiving Intelligence.
- Using a computer on the same network as the BeoLiving Intelligence and an application that supports Bonjour discovery (e.g. the Safari browser , avahi-browse), lookout for “_hipservices._tcp.” service.
- Access to your LAN router and search for the assigned IP to BeoLiving Intelligence.
Q: How do I access the setup interface as admin?
An installer can gain access to BeoLiving Intelligence’s setup interface with the admin user, which has an unknown password by default. The Setup function 2 can be used to set up the admin password to “admin” for 5 minutes, and the BLI will request a password update as soon as the web interface is accessed.
Q: How do I link Alexa with my BeoLiving Intelligence?
Please refer to the specific guide: BeoLiving Intelligence link to 3rd party Cloud Service guide.
Q: How do I link IFTTT with my BeoLiving Intelligence?
Refer to our specific guide: BeoLiving Intelligence link to 3rd party Cloud Service guide.
Q: Is it possible to fire IFTTT Applets with BeoLiving Intelligence?
Yes, it is possible when your BeoLiving Intelligence is in PRO mode. Follow our guide How to Fire IFTTT applets through BLI commands.
Q: How can I control my devices using Alexa?
Please refer to the specific guide: BeoLiving Intelligence Alexa skill guide.
Q: Alexa does not understand when I try to control some device…
Sometimes, devices name are not suitable for Alexa to understand. Some workarounds to fix this issue are described in BeoLiving Intelligence Alexa skill guide.
Q: I can’t link IFTTT or Alexa with BeoLiving Intelligence!
Make sure you first enabled Remote Access on your BeoLiving Intelligence through BeoLiving App. Refer to BeoLiving Intelligence Quick Setup guide for a detailed description.
Q: How do I report an issue with my BeoLiving Intelligence?
Refer to our specific guide: BeoLiving Intelligence Troubleshooting guide. You will find instructions on how to report BeoLiving Intelligence errors.
Q: My BeoLiving Intelligence is not responding, what should I do?
Refer to our specific guide: BeoLiving Intelligence Troubleshooting guide. You will find instructions to follow when your BeoLiving Intelligence isn’t responding or isn’t returning to normal operation mode.
Q: I can’t connect my BeoLiving Intelligence to a certain HA system, what should I do?
- Check that both BeoLiving Intelligence and the HA system are connected to the same LAN network.
- Check the connectivity of each system (e.g.: ping BeoLiving Intelligence and HA system).
- In the Systems section of the BeoLiving Intelligence web interface, check that the Connection settings of the HA system are correctly configured.
- Try to provoke a system reset of the HA system and check if the connection can be established.
If the connection can’t be restored, follow the instructions in BeoLiving Intelligence Troubleshooting Guide for creating a Service report of your BeoLiving Intelligence.
Q: How can I find the specific source of an A/V device in BLApp?
Sources shown in the BLApp are managed in the Interfaces section of the BeoLiving Intelligence web interface. Select the device that contains the source, and check that the source’s “Hidden” check box isn’t selected. For more information regarding configuration of user interfaces check Interfaces section of BeoLiving Intelligence PRO User Guide.
Q: What does the BeoLiving Intelligence LED state mean?
The LED on the BeoLiving Intelligence displays it’s current state, as shown in the following table:
|Normal operation||Solid Green|
|Critical error||Red / Yellow flash|
|Firmware update||Green quick flash|
|Loading configuration||Green quick flash|
|Waiting for User confirmation||Green / Yellow quick flash|
|User confirmation acknowledge||Solid Yellow|
|Boot||Red / Yellow transition|
Q: How can I control my BeoLiving Intelligence?
BeoLiving Intelligence has multiple ways of controlling your house. From factory, BeoLiving Intelligence can be controlled using the BeoLiving App, or using your Voice (by linking your BeoLiving Intelligence with Alexa, for example). After upgrading your BeoLiving Intelligence mode to PRO, you will also be able to control your house through the web interface and the Home Control native application on Bang & Olufsen TVs.
Q: Can I control my devices from outside my house?
Once your BeoLiving Intelligence is on PRO mode, you will be able to control your house from anywhere. You can enable remote access by going to your BeoLiving Intelligence settings on the BLApp.
Q: If the power goes off, do I lose the BeoLiving Intelligence configuration?
BeoLiving Intelligence’s configuration is persistent, so all configuration and programming will be safe if any power-off occurs.
Q: How do I know which Home Automation systems can be integrated?
The list of Home Automation systems that are supported out of the box can be found here: System Drivers Guide. However, new Home Automation systems are added with each firmware update and on the online repos.
Q: Are the firmware updates necessary?
BeoLiving Intelligence comes by default with automatic firmware updates enabled. You can choose to turn-off that option, and check for firmware updates manually. Firmware updates are highly recommended in order to avoid malfunction or abnormal operation.
Q: How can I solve display errors on the Home Control TV app?
Try to clear the data and cache of HAWebPanel application. For TV’s with Video Engine 3.0 (Android TV’s), go to Settings > Android Settings > Device - Apps > System apps - HAWebPanel.
Q: How do I migrate from a BeoLink Gateway to a BeoLiving Intelligence?
The BeoLink Gateway configuration is fully compatible with the BeoLiving Intelligence. Check our detailed description for further information about the migration process.
Q: Does the BeoLiving Intelligence support Bang and Olufsen’s MasterLink products?
BeoLiving Intelligence does not support MasterLink products directly, however they still can be used with the BLI via a BeoLink Converter.